Where can I find the product ingredients?
Please visit our support portal for product ingredients and additional information.
Will Dropps liquid detergent pacs really clean my clothes?
Yes! Dropps laundry detergent pacs contain an innovative formula with a split personality: tough on dirt, but easy on your favorite garments are safe for all fibers. For a kinder clean, we removed the enzymes (that break down fibers) to keep fabrics vibrant, soft and looking better, longer. We have developed Dropps 3x1 and 4x1 liquid detergent pacs for heavily stained and color fading fabrics where we have included enzymes and brighteners in the formula.
Are laundry pacs safe on all fabrics?
The specially formulated liquid detergent in each Dropps pac provides a powerful clean for all fabrics, from silk to fine cotton. We like to think of Dropps laundry detergent pacs as being mighty gentle.
How many Dropps laundry detergent pacs should I use?
One Dropps pac is so concentrated, it cleans as much as a capful of the watered-down kind. And for really big loads (industrial washers), two Dropps pacs will do the trick.
Does the pac dissolve?
The unique Dropps pac completely dissolves when it hits your wash water and drains right out with the rinse cycle. It is made out of a 100% biodegradable material, so you don’t have to worry about its impact on the environment. The Dropps pac dissolves in either cold or hot water. Take your pick! Keep in mind dropps will dissolve faster in warmer temperatures.
Will Dropps laundry detergent pacs work in cold water?
Yes! Dropps work in all temperatures from hot to energy saving cold cycles.
I don't see any suds. Are my clothes getting clean?
Lots of suds leave behind lots of residue, right there on your “clean” clothes. We’ve designed a deep-cleaning detergent that gets down and dirty on your laundry without a lot of hullabaloo.
Do Dropps laundry detergent pacs work in hard or soft water?
Yes! The low-sudsing Dropps formula does a great job cleaning clothes in both hard and soft water.
Will Dropps laundry detergent pacs irritate my skin?
Our Dropps Scent + Dye Free and Fresh Scent formulas are enzyme-free, making them super gentle on sensitive skin.
Are Dropps laundry detergent pacs safe for babies' clothes?
Because it’s an enzyme-free formula, Dropps Baby results in super-soft clothes. Try Dropps Baby - all the Dropps detergent cleaning power without fragrance, dyes or enzymes.
Are Dropps laundry detergent pacs safe for cloth diapers?
Yes, Dropps Baby is safe for cloth diapering because the formula is free of enzymes, optical brighteners, scents and dyes. It does a great job cleaning those dirty buggers, too.
What fabric softener should I use with Dropps laundry detergent pacs?
Most liquid versions work by clogging the fibers with an icky coating. Dropps' magic? Dropps Scent Booster Pacs with In-Wash Softener + Enhancer are the convenient in-wash softener + scent booster that softens, scents and protects your clothes like nothing else out there. Tiny natural minerals that flow through your delicate fibers, making clothes breathable, comfortable and fragrant from wash to wash. Plus, our mineral formula keeps towels absorbent, athletic wear wickable, and baby clothes flame-retardant–something most other brands can't do.
Is the Dropps formula safe for the environment?
Dropps Laundry Detergent Fresh Scent, Scent + Dye Free, and Baby formulas have been approved by the EPA’s Safer Choice program which recognizes formulas with safer chemistry. To learn about the EPA Safer Choice program, please visit: http://www2.epa.gov/saferchoice/learn-about-safer-choice-label
Are Dropps laundry detergent pacs biodegradable, phosphate-free, chlorine-free and NPE-free?
Yep. And yuk-free, too. Our formula is clean and clear, and works hard at keeping lakes and rivers and everything that lives in them happy.
Are Dropps laundry detergent pacs tested on animals?
Never. Dropps is dedicated to being kind to the earth and all that live on it with an environmentally friendly, biodegradable formula. No one ever suffers to enjoy our dirt-crazy clean: not bunnies in labs, not fish in lakes... not even really, really expensive jeans. Click here to learn more.
Are Dropps laundry detergent pacs approved by the EPA’s Safer Choice program?
Yes, Dropps Fresh Scent, Scent + Dye Free, and Baby laundry detergent formulas have been approved and certified by the Safer Choice program, which recognizes products with safer chemistry. Disclaimer: EPA/Safer Choice recognition does not constitute the endorsement of these products. The Safer Choice logo signifies that the products’ formulas, as Cot'n Wash, Inc., Inc. has represented it to the EPA, contain ingredients with more positive human health and environmental characteristics than conventional products of the same type. EPA/Safer Choice relies solely on Cot'n Wash, Inc., its integrity, and good faith, for information on the products’ composition, ingredients and attributes. EPA/Safer Choice has not independently identified, that is, via chemical analysis, the ingredients in the products’ formula, nor evaluated any of Cot'n Wash, Inc.. non-ingredient claims. EPA/Safer Choice provides its evaluation only as to the products’ human health and environmental characteristics, as specified in the Standard and based on currently available information and scientific understanding.
Help! I'm having trouble logging onto my account.
We can help! Please contact our customer service department at firstname.lastname@example.org.
What forms of payment do you accept??
We accept all major credit cards, Amazon Payments, and PayPal. Unfortunately, subscription wash plans cannot be paid with PayPal or Amazon Payments.
What is your refund & return policy?
We offer a 30 day* 100% Satisfaction Guarantee of all of our products. We do, however, charge a modest 10% restocking/processing fee on all non-defective items and refunds. Original shipping fees are non-refundable and will be deducted from refund amount. Return freight is the customer’s responsibility. You must contact us via phone to process a return and a return authorization number is required. We will issue a refund after receiving returned merchandise in re-saleable condition. All documentation and packing materials must be included before a refund will be issued. Missing packing material may result in an additional charge against refund amount.
*30 Day return privilege begins on invoice date and merchandise must be received at our location and be in re-saleable condition no more than 45 days from invoice date. Insure your returned package to protect your return. We are not responsible for refunds on items lost in shipping! Invoice must accompany all orders. All non re-saleable items will be returned to the customer. Unfortunately, returns cannot be authorized for products purchased from other on-line vendors or at retail stores.
How do I cancel my order?
To cancel your order, please contact Customer Service at 800.355.9274 Monday through Friday (9am EST - 5pm EST) or e-mail us at email@example.com before 11 AM EST on the day you placed your order. Due to our desire to promptly ship out customer orders, we cannot guarantee that your order can be cancelled. However, we will make every effort to cancel your order provided that it has not entered the shipping process.
I prefer snail mail. What is your mailing address?
We love to receive mail! Our mailing address is 2 Logan Square, Suite 400, Philadelphia, PA 19103.