Help, I Haven't I Gotten Paid
You earned your commissions but you haven’t gotten paid yet. See below for common reasons this could be happening.
You did not meet the minimum threshold
The minimum threshold is $50 for payment. If you do not meet this threshold by the end of the pay period, your commissions will roll over to the next month. For our average order value, this requirement translates to two sales a month.
If you are no longer promoting Joy Organics and want to cash out your account, you can release your funding by emailing firstname.lastname@example.org. Please note, you can only do this once.
You did not complete your Payment Settings
You may have noticed that you did not fill out any forms about payment options in the application process. This is the second step of the sign up process. To complete this step, click on the Complete Your Withdrawal Settings on the right hand side of your portal when you first log in. See image below if you are having a hard time finding the link.
Once you click on the link, you will be given the option for direct deposit (no transfer fees) or PayPal. Be sure to click Save to complete the form
You didn’t provide your tax ID
If you did not provide your Tax ID, Impact will not pay out your account. This is because we are legally obligated to tell Uncle Sam the money you earn as an affiliate. Note, your TAX ID is your social security number if you are not a corporation. To put in your Tax ID, go to Settings and then Company Information
Settings can be accessed by the three vertical dots in the bottom left hand navigation. Company Information is the first link you will see.
I want to switch your Payment Settings. How do I do that?
You originally selected PayPal but now want a direct deposit. See instructions below.
Click on the Settings icon. It is located on the left navigation at the bottom right above your account profile image. Select Finance and then Withdrawal Settings